By: Demetria Pappas and Lisa Iadicicco
Januarys’ Focus is : Pay Attention.
Traditionally, listening has been viewed as a passive activity. Today, listening takes focus, patience and practice—often requiring more mental effort than speaking.
- Watch a person’s body language. Unspoken cues often speak louder than words. A woman nodding consistently doesn’t mean she agrees with you, it tends to show empathy more than understanding. Try to limit your head bobbing in negotiations.
- Make eye contact. Focus on looking at the person who is speaking. You will discover that it helps you pay attention and decreases external distractions.
- Don’t Interrupt. Period
- Drink in every drop. Listen to every word. Do not plan on what you will say once the speaker stops talking. Planning what you are going to say once the speaker finishes speaking is not listening.
- Pause to process. Breathe and take a moment to absorb. Form an appropriate response. Pauses are a great addition to every conversation. People who are listening will wait for your next word.
- Ask questions. This shows that you are supporting the speaker. Especially if your questions are clear. What makes a great question is when the question is directed right to the speakers comments.
Resolve to Better Your Personal Relationships with Manners. Mother, May I is dedicated in 2012 to help BizChicks Members Become Better. So, pay attention. We hope you process and pay better attention to others professionally and personally.
Contact MMI at 412.531.2050 with any questions. We are all ears.
Demetria Pappas and Lisa Iadiciccoare the Co-founders of Mother, May I-a premier company that trains and teaches proper behavior, common courtesies and social skills updated. MMI is licensed to train professionals in Protocol and Corporate etiquette. MMI provides customized presentations for all audiences. MMI’s Mission is to share valuable information for everyone to improve their world–“Changing your manners, may change your world”